T & C / FAQ

Sknject offers medical treatments and services delivered by Krystal Cousins, a Registered Nurse with specialised qualifications. She is fully insured, registered with the Nursing and Midwifery Council (NMC), and an Independent Nurse Prescriber.

Detailed information about each treatment can be found in our Treatment Menu on each treatment page.

New Patients – Important Information

If this is your first visit to Sknject, a consultation is required prior to most treatments. During this appointment, we will assess your needs and suitability to develop a personalised treatment plan.

To ensure the safety and effectiveness of your treatment, it’s essential that you provide accurate, up-to-date information during your consultation and complete any pre-treatment questionnaires sent to you.

You will receive your medical history and consent forms via email once your booking is confirmed. It is your responsibility to complete and return these forms promptly to secure your appointment. Failure to do so may delay your treatment or result in a loss of your deposit.

Prescription Treatments

All consultation fees are none refundable and are not deducted from your chosen treatment(s).

A £50 deposit is required for all treatments involving prescription-only medications. This deposit is non-refundable, as the product is ordered specifically for you and cannot be used for another patient.

If you cancel, reschedule, or do not attend your appointment, the full deposit will be forfeited. A new deposit of £25 will be required to rebook, with the remaining balance payable at your new appointment.

Please note: A face-to-face consultation is mandatory for all prescription treatments, including repeat treatments for existing patients.

Non-Prescription Treatments

If you need to cancel or reschedule a non-prescription treatment, we kindly request a minimum of 72 hours’ notice. Cancellations or changes made with less than 72 hours’ notice may result in a cancellation fee or loss of deposit. Please refer to our Cancellation & Rescheduling Policy for full details.

We understand that plans can change, but out of respect for our practitioners and other clients, we kindly ask that you adhere to our cancellation policy.

Within 24 Hours of Your Appointment

• If you cancel, reschedule, or do not attend your appointment within 24 hours, 100% of the treatment cost will be charged.
• A new deposit will be required to rebook.
  (This applies to all treatments, including those requiring prescription items.)

Within 24–48 Hours of Your Appointment

• If you cancel or reschedule within this window, 50% of the treatment cost will be charged.
• You will also need to pay a new deposit.
  (Including prescription-based treatments.)

Within 48–72 Hours of Your Appointment

• Cancellations or reschedules made during this period will result in the loss of your deposit.
• A new deposit will be required to rebook, and the remaining treatment cost will be payable at your next appointment.
  (Including prescription-based treatments.)

Important Note:

All deposits are non-refundable, but can be transferred to a new date or time if changes are made more than 72 hours in advance.

Payments

• All treatments must be paid in full at the time of your appointment.
• For treatment courses, full payment is due at the first appointment unless alternative arrangements have been agreed in advance.

Following your consultation, and having been assessed as suitable for the requested treatment(s), your personalised treatment plan will proceed as agreed. All procedures are carried out using professional clinical judgment to ensure the most effective and natural results possible.

Please be aware that every treatment is tailored to the individual, and results may vary. While we strive for optimal outcomes, no specific result can be guaranteed.

The clinic reserves the right to decline treatment if it is deemed to be not in your best interest, may result in unnatural outcomes, or could pose a risk to your physical or mental wellbeing.

Age Requirements

• All patients must be 18 years or older for injectable treatments.
• For any treatments approved for those under 18, written parental consent is required, and a parent or legal guardian must be present during the appointment.

As with all medical treatments, there are potential risks and side effects. At Sknject, your safety and wellbeing are our top priorities.

You will be fully informed of any associated risks during your consultation and again at the time of treatment. Detailed information is also available at any time in our Treatment Menu, accessible via the link at the bottom of each treatment page.

We strongly encourage you to read this information carefully and ensure you fully understand it before proceeding with any treatment.

At Sknject, we are committed to respecting and protecting your privacy. All personal information is managed in accordance with applicable privacy laws and regulations.

By using our services, you agree to the collection, use, and disclosure of your personal data as outlined in our Privacy Policy.

Please note: No patient information, images, or treatment details will be used for marketing, social media, or educational purposes without your explicit consent. If consent is not provided, your information will remain strictly confidential.

All content, materials, and trademarks featured on this website are protected by intellectual property laws and are the exclusive property of Sknject or their respective owners.

Unauthorised reproduction, distribution, modification, or use of any content is strictly prohibited without prior written permission.

Sknject reserves the right to modify or update these Terms and Conditions at any time without prior notice.

We recommend reviewing them periodically, as any changes will be reflected on this website and will take effect immediately upon publication.

These Terms and Conditions are governed by the laws of the jurisdiction in which Sknject operates.

If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to contact us for assistance.